LaptopsCases.LuggagePoint.com is proud to offer 24/7 customer service. Unlike other luggage companies who offer 9-5 customer service, we want to make sure that we offer customer service 24 hours a day, 7 days a week. Our goal is to make your shopping experience exceptional and our trained customer service agents will make sure they assist you in anyway possible. For your convenience, we have created an FAQ page which may provide the information you need immediately. If not, as always, please feel free to call us toll free at anytime of the day at (866) GET-LUGGAGE or email us at info@luggagepoint.com.

Q: How was my order shipped?
A: To see if your status of your order, simply log on to LuggagePoint.com and click on My Accounts. Once there, you will see your entire order history and the status of your order. It will say either Pending, Shipped, or Complete. Pending: We have received your order and is waiting to be shipped Shipped: Your order has been processed and a shipping label has been placed. Complete: Your order has been delivered and signed by you.
Q: How do I track my order?
A: To track your order, simply log on to Laptops.LuggagePoint.com and in the top navigation menu, you will see a link called 'Order Status'. You will need your order #, email address, and shipping zip code to get the tracking of your order. There you will see a tracking number if your item has been shipped. You can simply click on that link and it will take you directly to the carrier's tracking site, which will then give you the exact location of your package. Also, you can track your package from the email which is sent to you when your order(s) is shipped.
Q: When will my order arrive? A: LuggagePoint.com ships packages using UPS from our warehouses. Generally, it can take up to 6 days for your package to be delivered. We are shipping from across the US so the closer you are to that shipping lcoation, the quicker you are more likely to get your package. If you are using a premium service, such as UPS Second Day Air, you can expect your order to arrive 2 days after your order has been shipped from our warehouses. We normally ship out all orders within 1-3 business days.
Q: What do I do if my order never arrived?
A: If your order has not been arrived as yet there are a few ways you can go about this. You can log in to your account to see if your order has been shipped on the date you think it was shipped on. Check the tracking number once again to see if it is correct and see what the status says on the UPS website. Finally, you can contact us and we will be glad to assist you with any questions you may have.
Q: How can I cancel my order/item?
A: If your order has not been arrived as yet there are a few ways you can go about this. You can log in to your account to see if your order has been shipped on the date you think it was shipped on. Check the tracking number once again to see if it is correct and see what the status says on the UPS website. Finally, you can contact us and we will be glad to assist you with any questions you may have.
Q: How do I create an Account?
A: To create an account with LuggagePoint.com, simply go to http://laptopcases.luggagepoint.com and on the home page you will see a link to sign up today. By clicking that, you will be linked to a registration page, where you can quickly and easily enter your contact information. Of course there is no purchase necessary, unlike some other web sites.
Q: How do I edit my Account Information?
A: After Logging in, you will see a link on the welcome screen, which will ask allow you to update your profile. By clicking on "My Account" you will be able to edit any of your information.
Q: I have forgotten my password. What do I do?
A: We have created a simple and secure solution for this problem. By pointing your browser to http://www.luggagepoint.com you will see that on the bottom of our homepage, you will see a link for "My Account." Simply click on this and it will take you a "Forgot Your Password" link where in just a few clicks you can retrieve your LuggagePoint.com password, which you entered upon registration. Once complete, your password will be emailed to the email address that you registered with.